Positive Escalation Production

How often are these useful?

Almost all jobs that work with the public or semi-public have an escalation system. Call center employees, fast food drones, and even managers in large corporations have systems in place to reward positive customer responses. In some cases, assisting an agent by co-ordinating a wave of positive escalations, or negative ones in some cases or with some objectives, can mean a difference between months or years in trying to move into management.

The many faces of positive customer reactions.

In many places there are customer response surveys. Major fast food chains have survey phone numbers (for cash and prizes!) printed on the backs of receipts, when talking to a text or voice chat call center drone the request to talk to a manager for a fantastic experience is a process that was trained in already, and in other cases where employees do not know a system that is in place rest assured that the corporate office DOES.

Your first task will be to identify the wide ways that positive feedback about an employee can be registered with the human resources, or whichever office is responsible for processing them. There are many substandard ways to get the voice of a customer to the right ears, but each has its place in a complete campaign.

Too much can be too much.

You have to organize a campaign to be believable. If a manager of some kind feels that the system is being manipulated, they do not have to PROVE it to anybody. It's important to make sure that the timing and the sources of the positive statements are believeable.  You have to have many different sources, different wording, and spread out over a period of time.  You can increase these kinds of comments no more than about 10-20% over what is normally attained without drawing negitive attention.