Ease new users into being productive empowerment members as quicky and effectively as possible.
Campaign Overview
The most important 30 minutes in any new users time with us will be the first 30 minutes. We need to have a staff available at all times who provide product demonstration, technical support, and creative education support to any new user. This staff shall make all efforts possible to get into real time communication with every new users and help guide them through the workings of the site as well as how to get immediately involved. This staff will also stay updated on current unresolved trouble tickets to curtail complaints about current issues, as well as create well documented tickets for unknown problems. During this campaign data will be created that will be invaluable for the overall marketing plan for empowerthyself.
Useability Goals
To find common early user confusion and hangups and eliminate them as effectively as possible.
- Approach every user that signs in within 3 hours.
- Comment or add to any content they create within 24 hours.
- Provide a guided tour through the site as well as it's content creation tools to every new user.
- Help every new user create one new piece of content of each content type.
Marketing Goals
The marketing goal of this campaign will start as a data collection operation. Our first collection of users can serve as a focus group that will provide us our first true user feedback. We need to quantify user reaction to the different sections of the site in a meaningful way. We will also strive to create the initial product message standards for use by the marketing team.
Things that need developed
- Audio FAQ about the intent of the project.
- Audio guide to the technical use of the site.
- Video walkthrough of the site, starting with manuvering and ending with content creation tools.
- Chat rooms that are manned by volenteers that are serving on the initiation campaign.
- Basic Trouble Ticket system.
- An collection of IM 'script' descriptions of the site.
- A guest user account who's changes are not permanantly saved for use in showing off features to users who have not commited their email addresses yet.
- Exit surveys about the first impression of the site and overall feeling about many aspects of the sites operation.
A video tutorial "How to create your campaign at the empowerment"
a Screencasting material (something you can spread through mediums) posted by Agent Pugsly Wed, 2007-09-19 06:18Groups: Ease new users into being productive empowerment members as quicky and effectively as possible.
We should have someone, sadly probably lxpk, to create a video screen capped tutorial. We need a video of someone starting their own campaign from beginning to end. This includes the planning stages all the way to having a ready to use campaign.
This would be invaluable to new users, and be cross postable as well. A new would would have to be done every few weeks, after changes to the site's operation. Instead of using a generic example, maybe we should let people submit their own campaign idea and then we could make it for them during the tutorial. Kinda like a 'get ultra help starting off from an expert' raffle drawing or something.
Weekly 'call the experts' radio show.
communication posted by Agent Pugsly Wed, 2007-09-19 06:11Groups: Ease new users into being productive empowerment members as quicky and effectively as possible.
Maybe we should have a live open call in radio show once a week at a set time to answer questions of a technical and social nature about the empowerment. Kinda like a weekly update / open forum.
I think that this would generate content, ease the minds of many nervous new users, and provide social outlet of issues that may prove to be self destructive memes. When given the chance to complain and address social issues under the baleful eye of even a perceived audience, egos generally become satisified with any outcome as they 'got their chance on the soapbox'. This may diffuse later sociocultural issues that may arise. That, or hasten them quicker! Who knows?
Either way, it might be a fun thing to have on the 'getting started' page. Tune in live every friday at 9 to listen to the live weekly update featuring technical support and more! You know, making the callers and participants AND NOT THE HOSTS the focus of the show.
This may even help inspire more audio content in the new users. Hearing yourself on the radio is kinda addictive......
Empowerment Tech Support Staff
audience posted by Agent Pugsly Wed, 2007-09-19 04:05Groups: Trouble Ticket, To create a clearly laid out proceedure to process requests for help from customer to developer., Empowerment Dev Project, Ease new users into being productive empowerment members as quicky and effectively as possible.
At the moment this Audience is for volenteers that want to help develop the empowerment but are not working actively as programmers. Certainly, this definition will change as operations become more complex and more specific function groups are formed.
At the moment, ideas sought after for the current campaign are:
tech support, helping, empathy, customer service, technician, service, quality assurance, support, representitive
Characteristics :
patience, thorough, meticulous, task oriented, friendly, helpful, to-the-point, creative, well informed about product, able to keep up with day by day changes in product status
I just realized something ironic and horrible
blog posted by lxpk Mon, 2007-09-17 10:05Groups: Ease new users into being productive empowerment members as quicky and effectively as possible.
The Profiling system is one of the most important parts of the planned Empowerment new user experience. The most important part of the profiling system is choosing from amongst the Ideapedia Ideas to determine what you believe in and how you think.
In other words, "Would you like a free personality test?"
A friend of mine asked for the infamous Scientology test on a lark and was handed the wrong piece of paper: The test-giver's answer key. The first thing it said was something along the lines of this:
"No matter how well they test, emphasize their weaknesses. Make sure they know what's wrong with them and which Scientology courses they need to treat their insanity."
Of course they realized their mistake and asked for it back but it was too late to put the genie back in that particular bottle.
I'd like to think that the Ideapedia experience will be quite the opposite: Profiling yourself is an opportunity to discover what you really believe in intellectually, morally and philisophically. And rather than suggesting courses to fix people, we encourage people to consider courses of action to fix their world to bettter serve their values.
Still, I think I'm going to get a lot of mileage out of the "free personality test" joke.
Welcoming new users is very important
blog posted by lxpk Mon, 2007-09-17 03:17Groups: Ease new users into being productive empowerment members as quicky and effectively as possible.
I have tried to greet many of our new arrivals and Agent's idea to make a coordinated campaign to this effect is a great one.
Wikipedia is one site where I felt welcomed initially by the offer of help from mentoring users. (This initial warm fuzzy feeling faded when my attempts to post independent films were met with censorship because the films which accused the mainstream media of being corrupt had failed to achieved "notabilty. What is "notability" for wikipedia? Being mentioned in the mainstream media. Like that's going to happen.
Anyways, I have a lot of work to do to improve the initial user experience on the site and this campaign is the place to discuss efforts towards that.
The discussion can start right here! Comments?





